FAQ & Policies
Lash Training
Q: What types of lash training do you offer?
A: We offer hands-on lash certification courses for both beginner and advanced lash artists. Our in-person Classic and Volume lash training programs focus on retention-based lash techniques, safe application, styling, and client experience. Each lash course is designed to help beauty professionals build long-term success in their lash business.
Q: Are lash extension kits included in the training?
A: Yes! All of our in-person lash certification courses include a professional lash kit. Your kit includes high-quality lash trays, tweezers, adhesive, under-eye pads, and everything you need to practice during class and continue lashing afterward.
Q: Do I receive a certificate after completing the course?
A: Yes. Upon successful completion of your lash training, you will receive a certification in both Classic or Volume Lash Extensions. Our certifications help you establish credibility, boost client trust, and is AZ State Board Approved.
Q: Can I take your lash courses if I don’t have a license yet?
A: Our lash training is open to both licensed beauty professionals and those who are not yet licensed. It’s an ideal course for students currently enrolled in cosmetology or esthetics programs, offering valuable support and skill-building as you complete your education.
Q: What is your policy for rescheduling or canceling a lash training?
A: We understand that life happens. You may reschedule your lash training once with at least 14 days’ notice. Please note that deposits are non-refundable but transferable to a future date within 90 days.
Booking & Lash Service Policies
Q: What services do you offer?
A: We currently offer Custom Lash Sets (Classic, Hybrid, Angel, Wet Set, YY, Wispy, Volume, you name it) and lash fills
Q: What is your cancellation policy for lash appointments?
A: We kindly ask for at least 72 hours’ notice to cancel or reschedule your appointment. Cancellations made outside of this window -or no-shows - may result in a $75 service fee. We value your time and appreciate you respecting ours.
Q: Do you accept lash fills from other artists?
A: Yes, we do accept foreign fills on a case-by-case basis. Your lash health and retention will be assessed before your appointment. If the existing work isn’t compatible with our technique or quality standards, a removal and full new set may be recommended.
Q: How do I book a lash appointment?
A: Lash appointments can be booked directly through me after we've completed the complimentary consultation via Zoom. We offer custom lash sets, volume lashes, & lash fills, all performed by a certified lash artist with over 12 years of experience. Whether you’re a returning client or a first-timer, booking online ensures you secure your preferred time and date.
📍Serving clients in Mesa, AZ
Product & Shipping Policies
Q: What types of lash products do you sell?
A: We offer a curated line of professional lash supplies for lash artists and beauty professionals. Our collection includes high-retention lash trays, precision tweezers, aftercare tools, and accessories designed to enhance your results and elevate your services.
All products are salon-grade and tested for performance, retention, and client safety.
Q: What is your return policy on lash products?
A: Due to the hygienic nature of lash supplies, all sales are final. If you receive a damaged or incorrect item, please contact us within 3 business days of delivery at info@idajane.co, and we’ll be happy to help.
We do not accept returns or exchanges on opened or used items.
Q: How long does shipping take?
A: Orders are processed within 2–3 business days (excluding weekends and holidays). Shipping times vary based on your location and shipping method chosen at checkout. Once your order is shipped, you’ll receive a tracking number via email.
We currently ship within the U.S. only.
Q: Do you offer wholesale or bulk pricing for lash supplies?
A: Yes! We offer wholesale pricing for licensed professionals, salon owners, and beauty schools. If you’re interested in carrying Ida Jane Lashes products or placing a bulk order, please email info@idajane.co for details on pricing and minimum order quantities.